Troubleshooting dox42 Add-Ins | generating documents

Error: Issue while generating the document or connecting to the data map

Editing dox42 templates from OneDrive can sometimes cause an issue while generating the document or connecting to the data map.

Problem

There may be a syncing error with Office.

Solution

1. Open OneDrive.

2. Right-click on the OneDrive-symbol and select Settings.

3. Select the Office tab.

4. Deselect the checkbox Use Office applications to sync office files that I open.

   

5. Restart OneDrive.